SHIPPING POLICY

SHIPPING POLICY

SHIPPING & PROCESSING

Please note, shipping time frames do not include processing time. Orders will be delivered based on the option chosen once the order has been processed and prepared by our facility. Orders are only delivered Monday - Saturday.

REFUND POLICY

We hope that you love all your purchases from Pro Body Sport. However, we understand that sometimes you may need to return a purchase. Online purchases are eligible for STORE CREDIT ONLY if returned within 14 business days of receiving your order. After this timeframe, your item would not be eligible for return. 

Checkout with the $1.98 Re:Do for free unlimited returns for store credit & exchanges on your order and send it back for free if it doesn’t work! This is only compatible with our website at this time.

Didn’t checkout with Re:Do? You can still return like normal through the shipping portal and purchase a label through them for discounted shipping rates.

We currently only ship within the U.S only.

 ALL SALE ITEMS ARE FINAL SALE 

We do not provide refunds; however, returns are accepted within 14 days and subject to store credit. See details below:

  • Returns must be returned within 14 days from the shipment delivery date. Please submit your return here.
  • Returns will automatically be issued store credit in the form of an E-Gift Card unless the return is caused by Pro Body Sport.
  • Returns received more than 14 days after the date of shipment received will be refused and returned to sender. 
  • Store credit can be used immediately and never expires.
  • All items being returned must be in new and unused condition in the original boxes or bags and must include all original hang tags. 
  • Pro Body Sport has full authority to refuse a return/refund if the returned merchandise does not meet the standards of new or unused condition with original, undamaged boxes/bags & hangtags, or our return policy.
  • If your return is not accepted, you may be shipped back the order.
  • Refunds will ONLY be processed in the original form of payment used on the initial order when a return falls under the fault of Pro Body Sport. Please allow 5-10 business days for the credit to appear on your statement. We will process the refund within 5-7 business days once it is received by our Distribution Center.
  • Damaged items must be reported within five days of the delivery of your order. Please email us at with photos of any damage. Damaged or defective orders may be returned for a full refund or replaced for the same style and reshipped free of charge. Replacements are subject to availability.
  • If you were not available to receive / sign for your package, you will be responsible for contacting the carrier to schedule re-delivery or pick up your shipment If you do not pick up your shipment in a timely manner or schedule re-delivery, it may be shipped back to us. We will notify you once we receive your shipment. You will be responsible for any shipping costs that apply to re-ship your order.

 

SHIPMENT TRACKING

You can track your order with the tracking information provided in your shipment notification e-mail or through our tracking portal here.

CHANGING SHIPPING ADDRESS

Shipping addresses cannot be changed once the order has shipped. Please contact us immediately if an update is needed.

LOST OR STOLEN PACKAGE

Pro Body Sport is not liable for any packages that become stolen upon delivery. If your package becomes lost in transit, please contact us immediately to get a replacement or refund.

SHIPPING FEES

Shipping fees are non-refundable and will not be included in your refund.

 

Don't see your question?

Contact Us
What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email along with the link to track your order.

Or, you can track the status of your order from your "order history" section on your account page on the website
Can I change/cancel my order ?

We can only change/cancel orders that have not been processed for shipping yet.

To make changes to your order, please reach out to support by submitting your request via email info@probodysport.com or through the "Contact Us" form.
How do I track the progress of an order?

Once your order has been shipped, you will receive an email with details of the order. You can track the shipment by clicking on the link provided in the email. You can also track your order via the 'TRACK ORDER' link on the bottom of the website.
How long will it take to ship my order?

Processing time can take up to 72 hours & delivery times take 5-10 days & may vary depending on the delivery location. Our estimated delivery times can be seen at checkout.
Do you accept returns & exchanges?

Yes, we offer a 14 day free unlimited returns when you checkout with re:do for $1.98. Please refer to our return policy here. Returns can be made via our return portal.